Privacy starts with not asking
Data protection officer
The worry
That someone types an ID number into the chat and we hold it.
The risk in a public chat is not only what is stored, but what the resident is invited to type in the first place.
What we can show
Built-in warning to the resident
The agent asks not to enter ID numbers or payment details.
Conversations are traceable
When a privacy question arrives, you can check exactly what was said.
Phone numbers masked server-side
The WhatsApp conversation id is the resident phone number. It is masked at the server layer, before it reaches a screen, an export or a report.
Separation between organisations
One authority's content does not reach another.
Written policy documents
Privacy, data processing and retention - written and available for review.
Talk to Us
Schedule a live product demo, ask a general question, or set up a business consultation. Pick what fits and we'll come back to you shortly.