Frequently Asked Questions

Redbo is a production-grade AI agent platform for customer and citizen service. The agent responds on websites, WhatsApp, and Telegram in natural language, exclusively from sources your organization has approved - with source citation on every answer. The platform is live today with municipalities and large organizations in Israel.

Founder and CEO is Eyal Benaroya. Eyal brings over 25 years of experience in management, business development, and leading technology products at companies including Pangea, NICE Systems, Elbit Systems, Cyberbit, and Telrad. Direct contact: hello@redbo.ai or +972-54-5442315.

Redbo is an Israeli company. Registration number 515818680. Offices at 29 HaShita Street, Givat Brenner 6094800. We specialize in AI solutions for organizations, municipalities, and public-sector bodies in Israel.

The agent answers only from content your organization approved - your documents and your site. It does not draw on the open internet or on the model's general knowledge. So every answer belongs to you, and you can see exactly which source it came from.

Redbo is not locked to a single model vendor. The platform works against several model providers, and the choice is made per customer and per task type from a managed model catalogue. What matters to you: you are not tied to one model, you can move to a newer one when it is better or cheaper, and the move is a setting rather than a project. We will detail the exact provider mix in conversation, under NDA.

The agent answers only from sources your organization approved, and every answer shows the source it came from - so it can always be checked. For common questions you approve the wording in advance, and for sensitive topics you decide exactly what is said. When no verified information is available, the agent says so and points to the contact route you set - a phone number, a form or an email - rather than guessing. That wording is a field you write.

The answer starts appearing within a few seconds of sending, and the agent writes it in front of you - the resident is not left staring at a blank screen.

Three channels, one management interface: 1) Website - single script tag, popup widget or full embed. 2) WhatsApp Business - through an approved Meta BSP, regulatory-compliant in Israel. 3) Telegram - direct webhook. A visitor who starts on one channel gets the same service quality on all others.

Yes. WhatsApp Business is integrated through an approved Meta BSP (Business Solution Provider), regulatory-compliant in Israel. You'll get a dedicated WhatsApp number, customized greetings, and quick-reply buttons for common questions.

Single script tag on your site: `<script src="https://client.alephaleph.ai/widget/chat.js" data-customer-id="YOUR_ID" async></script>`. The widget loads asynchronously, adapts to mobile and desktop, and fully supports RTL for Hebrew. Full-page embed (iframe) is also available.

Six first-class languages: Hebrew (base), English, Arabic, Russian, Spanish and French. In each language the content exists as stored text you approved - not a machine translation of the Hebrew answer produced at question time, and wording you correct stays corrected. The widget legal text (terms, privacy, consent) is binding in its Hebrew version. Automatic language detection: the visitor writes in their language, the agent replies in the same one. Note what is being counted: the six are the languages the AGENT answers in. A language is switched on per customer, for their audience - in our own demo widget here all six are on, and you can check. The admin interface is translated into all six, and this marketing site exists in Hebrew and English only.

Yes. Customer data is separated at the system level - every query is filtered by tenant, and on a dedicated deployment the infrastructure is entirely separate. Sensitive fields are encrypted (AES-256-GCM) and traffic is encrypted in transit (TLS 1.3 - measurable against redbo.ai). MFA and Google SSO. A full audit log. The ISMS is built to ISO/IEC 27001 (57 policies and procedures, no certificate) and to Israel's Privacy Protection Law 5741-1981 including Amendment 13, and to GDPR. Evidence for each item is supplied in due diligence.

No. Models do not train on customer content. Your data is used only to answer your own users. It does not flow back to OpenAI/Anthropic/Google for training. This is critical for the public sector, law firms, and any organization handling sensitive information.

The agent asks people not to enter ID numbers, card details or personal information in the chat. If a sensitive number is sent anyway, it is detected and masked before the content is stored with us and before anything is sent to a model. Detection is deterministic and based on the structure of the number itself rather than a guess - so no raw value is kept in logs or analytics either.

Yes. Redbo is live today with municipalities in Israel. The agent answers residents on property tax, licensing, events, waste collection, welfare, education, and municipal services - 24/7, in natural Hebrew, exclusively from the council's documents.

Yes, with built-in protections: the agent does not provide legal advice - it refuses and refers to a lawyer. Every sensitive answer is accompanied by a disclaimer. Confidentiality between clients (Tenant Isolation). No model training on firm content. Full Audit Log. We have a dedicated brochure for law firms - happy to send it.

Redbo is live with large commercial organizations in Israel. Customer service, employee response (HR), internal knowledge management, multilingual response to international audiences. We can schedule a 30-minute scoping call to understand your specific needs.

Fixed monthly fee, no surprises. The specific amount depends on usage volume (monthly message count) and active channels. We're happy to schedule a 30-minute scoping call and provide a tailored quote. Contact: sales@redbo.ai.

Yes. The standard shape is a 30-day pilot with the full environment: agent setup on your website/WhatsApp/Telegram, document upload, team training, and ongoing support. After the pilot, transition to production is seamless.

All channels (website, WhatsApp, Telegram). All 6 languages. Full management interface. The availability and support level is set with you, to your requirement, and written into the agreement - if you need a higher level, we match it. Continuous monitoring and managed backups apply at every level. Monthly review with improvement recommendations. System updates and new AI models - at no additional charge. 24/7 support for critical incidents.

Our standard offer: cancellation with 30 days' notice, no penalties. What is signed in the agreement is what binds. We work to keep you because the product delivers, not because the contract binds you.

Typical timeline: 1-2 weeks for full pilot. Days 1-3: scoping + first document upload. Days 4-7: channel setup + approving wording for common questions + training. Day 7+: live agent answering residents/customers. Content updates after launch: minutes, not days.

You do. Adding a document = uploading to a dedicated Drive folder. The agent learns it within minutes. No developer needed, no IT, no call to Redbo. Recurring question? Add an approved answer in one click from the conversation history.

The Redbo team supports you throughout implementation: scoping, content upload, channel setup, admin training (4 hours), and approving the wording for common questions. Post-launch: monthly review, status meetings, and quarterly trend reports.

Incidents are triaged by severity: a full outage comes before a single channel being down, which comes before an incorrect answer, which comes before an improvement request. Response targets for each level are agreed with you and written into the contract, because they are a matter of cost. Support via direct WhatsApp and support@redbo.ai.

ChatGPT is a generic model that knows everything and nothing. Redbo is a production platform that knows only your organization: responds exclusively from your sources, cites sources on every answer, isolates data between customers (Tenant Isolation), doesn't train on your content, operates across multiple channels, and includes a management interface, analytics, and Audit Log.

Traditional chatbots use decision trees - the visitor picks from a menu, gets a fixed response. Redbo is generative AI-based: free-form language (no menus), intent understanding (three ways of asking = same answer), content-based learning (no tree to build - upload a document), multilingual (6 languages, with approved content in each).

Indirectly, yes. Using Redbo exposes gaps in your public content and forces structured organization based on real questions from your audience. Better-organized, more accurate content is automatically reflected in Google AI Overview, ChatGPT Search, and other AI platforms that crawl your public internet content.

Eyal Benaroya, CEO of Redbo. Phone: +972-54-5442315. Email: hello@redbo.ai. Website: redbo.ai. WhatsApp: same number. Response during business hours. Happy to schedule a 30-minute scoping call with a live demo, no commitment required.

Absolutely. A 30-minute live demo including: the agent in action (website + WhatsApp + Telegram), a walkthrough of the management interface, examples tailored to your sector, and answers to specific questions. Contact sales@redbo.ai or +972-54-5442315 to schedule.